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Privacy Policy

Milestone Recovery values your privacy and we work to do everything
we can in order to protect you. Generally speaking, any information
we gather is only used by us to help you. We don’t, in general, share
or sell your information to other organizations for any sort of
commercial purpose and we don’t form special relationships with ad
server companies.


We do collect email addresses from people who contact us through
email or when email address information is volunteered through
surveys or site registrations. Any email address information we collect
is not sold or shared with any other organization for a commercial
purpose. In addition to the email address rules, we do not set cookies
for your web browser. All it takes to stop receiving emails from us in
the future is to contact us via email and let us know. If you provide us
with your physical address, we may contact you through mail to share
information about new services, new products, or new events. If you
wish to stop receiving these mailings, please call us via phone with
your exact name and address so that we can remove you from the list.


If you give us your telephone number through site registrations or
emails, we may contact you in order to share information about new
opportunities or new events that are in the upcoming future. If you do
not wish to receive these kinds of calls, please contact us via phone or
email with your full name and phone number.


We work hard to maintain transparency and openness when it comes
to privacy policies and changes. So, if our privacy policy ever
changes, or if new circumstances or products lead to using customer
information in new or unanticipated ways, we may update the privacy
policy. This is a natural process, because privacy policies can’t
possibly include every unanticipated situation. If any of our
information-using or sharing practices change at any time in the
future, we will post the policy changes on our website in order to notify

you. We’ll also give you the option of opting out of any new uses. If
you are concerned about your personal information, you should check
our website periodically. Calling us at the number provided is how you
prevent your information from being used for purposes that are
outside the scope of reasons for which it was originally collected.


If you’re ever curious about the contact information we have about
you, it can be provided upon your request. You can request any
information by writing to us.


Our security policies follow the appropriate safeguards and measures
at our physical facility to avoid the loss, leaking, alteration, or misuse
of information. Any concerns about our security or privacy policies, or
if you believe that our policies are not being followed, can be
addressed by contacting us via phone or mail.


Milestone Recovery


Uses and Disclosure of Health Information


THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT
YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET
ACCESS TO THIS INFORMATION. PLEASE REVIEW IT
CAREFULLY


This notice is effective as of December 01, 2023.


USES AND DISCLOSURE OF HEALTH INFORMATION


Milestone Recovery is committed to protecting the privacy of the
personal and health information we collect or create as part of
providing health care services to our clients, known as “Protected
Health Information” or “PHI”. PHI typically includes your name,
address, date of birth, billing arrangements, care, and other
information that relates to your health, health care provided to you, or
payment for health care provided to you. PHI DOES NOT include
information that is de-identified or cannot be linked to you.

This notice of Health Information Privacy Practices (the “Notice”)
describes Milestone Recovery’s duties with respect to the privacy of
PHI, Milestone Recovery’s use of and disclosure of PHI, client rights
and contact information for comments, questions, and complaints.


Milestone Recovery


Uses and Disclosure of Health Information


THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT
YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET
ACCESS TO THIS INFORMATION. PLEASE REVIEW IT
CAREFULLY


This notice is effective as of December 01, 2023.


USES AND DISCLOSURE OF HEALTH INFORMATION


Milestone Recovery is committed to protecting the privacy of the
personal and health information we collect or create as part of
providing health care services to our clients, known as “Protected
Health Information” or “PHI”. PHI typically includes your name,
address, date of birth, billing arrangements, care, and other
information that relates to your health, health care provided to you, or
payment for health care provided to you. PHI DOES NOT include
information that is de-identified or cannot be linked to you.


This notice of Health Information Privacy Practices (the “Notice”)
describes Milestone Recovery’s duties with respect to the privacy of
PHI, Milestone Recovery’s use of and disclosure of PHI, client rights
and contact information for comments, questions, and complaints.


MILESTONE RECOVERY’S PRIVACY PROCEDURES AND LEGAL
OBLIGATIONS


Milestone Recovery obtains most of its PHI directly from you, through
care applications, assessments, and direct questions. We may collect
additional personal information depending upon the nature of your
needs and consent to make additional referrals and inquiries. We may

also obtain PHI from community health care agencies, other
governmental agencies, or health care providers as we set up your
service arrangements.


Milestone Recovery is required by law to provide you with this notice
and to abide by the terms of the Notice currently in effect. Milestone
Recovery reserves the right to amend this Notice at any time to reflect
changes in our privacy practices. Any such changes will be applicable
to and effective for all PHI that we maintain including PHI we created
or received prior to the effective date of the revised notice. Any
revised notice will be mailed to you or provided upon request.


Milestone Recovery is required by law to maintain the privacy of PHI.
Milestone Recovery will comply with federal law and will comply with
any state law that further limits or restricts the uses and disclosures
discussed below. In order to comply with these state and federal laws,
Milestone Recovery has adopted policies and procedures that require
its employees to obtain, maintain, use, and disclose PHI in a manner
that protects client privacy.


USES AND DISCLOSURES WITH YOUR AUTHORIZATION


Except as outlined below, Milestone Recovery will not use or disclose
your PHI without your written authorization. The authorization form is
available from Milestone Recovery (at the address and phone number
below). You have the right to revoke your authorization at any time,
except to the extent that Milestone Recovery has taken action in
reliance on the authorization.


The law permits Milestone Recovery to use and disclose your PHI for
the following reasons without your authorization:


For Your Treatment: We may use or disclose your PHI to physicians,
psychologists, nurses, and other authorized healthcare professionals
who need your PHI in order to conduct an examination, prescribe
medication, or otherwise provide health care services to you.

To Obtain Payment: We may use or disclose your PHI to insurance
companies, government agencies, or health plans to assist us in
getting paid for our services . For example, we may release
information such as dates of treatment to an insurance company in
order to obtain payment.


For Our Health Care Operations: We may use or disclose your PHI
in the course of activities necessary to support our health care
operations such as performing quality checks on our employee
services. We may also disclose PHI to other persons not in Milestone
Recovery‘s workforce or to companies who help us perform our health
services (referred to as “Business Associates”) we require these
business associates to appropriately protect the privacy of your
information.


As Permitted or Required By The Law: In some cases we are
required by law to disclose PHI. Such disclosers may be required by
statute, regulation court order, government agency, we reasonably
believe an individual to be a victim of abuse, neglect or domestic
violence: for judicial and administrative proceedings and enforcement
purposes.


For Public Health Activities: We may disclose your PHI for public
health purposes such as reporting communicable disease results to
public health departments as required by law or when required for law
enforcement purposes.


For Health Oversight Activities: We may disclose your PHI in
connection with governmental oversight, such as for licensure,
auditing, and for administration of government benefits. The Arizona
Department of Health Services is an example of an agency that
oversees Milestone Recovery‘s operations.


To Avert Serious Threat to Health and Safety: We may disclose
PHI if we believe in good faith that doing so will prevent or lessen a
serious or imminent threat to the health and safety of a person or the
public.

Disclosures of Health Related Benefits or Services: Sometimes we
may want to contact you regarding service reminders, health related
products or services that may be of interest to you, such as health
care providers or settings of care or to tell you about other health
related products or services offered at Milestone Recovery. You have
the right to not accept such information.


Incidental Uses and Disclosures: Incidental uses and disclosures of
PHI are those that cannot be reasonably prevented, are limited in
nature and that occur as a by-product of a permitted use or disclosure.
Such incidental uses and disclosures are permitted as long as
Milestone Recovery uses reasonable safeguards and use or disclose
only the minimum amount of PHI necessary.


To Personal Representatives: We may disclose PHI to a person
designated by you to act on your behalf and make decisions about
your care in accordance with state law. We will act according to your
written instructions in your chart and our ability to verify the identity of
anyone claiming to be your personal representative.


To Family and Friends: We may disclose PHI to persons that you
indicate are involved in your care or the payment of care. These
disclosures may occur when you are not present, as long as you
agree and do not express an objection. These disclosures may also
occur if you are unavailable, incapacitated, or facing an emergency
medical situation and we determine that a limited disclosure may be in
your best interest. We may also disclose limited PHI to a public or
private entity that is authorized to assist in disaster relief efforts in
order for that entity to locate a family member or other person that
may be involved in caring for you. You have the right to limit or stop
these disclosures.


YOUR RIGHTS CONCERNING PRIVACY 


Access to Certain Records: You have the right to inspect and copy
your PHI in a designated record set except where State law may
prohibit client access. A designated record set contains medical and
billing and case management information. If we do not have your PHI

record set but know who does, we will inform you how to get it. If our
PHI is a copy of information maintained by another health care
provider, we may direct you to request the PHI from them. If Milestone
Recovery produces copies for you, we may charge you up to $1.00
per page up to a maximum fee of $30.00. Should we deny your
request for access to information contained in your designated record
set, you have the right to ask for the denial to be reviewed by another
healthcare professional designated by Milestone Recovery.


Amendments to Certain Records: You have the right to request
certain amendments to your PHI if, for example, you believe a mistake
has been made or a vital piece of information is missing. Milestone
Recovery is not required to make the requested amendments and will
inform you in writing of our response to your request.


Accounting of Disclosures: You have the right to receive an
accounting of disclosures of your PHI that were made by Milestone
Recovery for a period of six (6) years prior to the date of your written
request. This accounting does not include for purposes of treatment,
payment, health care operations or certain other excluded purposes,
but includes other types of disclosures, including disclosures for public
health purposes or in response to a subpoena or court order.


Restrictions: You have the right to request that we agree to
restrictions on certain uses and disclosures of your PHI, but we are
not required to agree to your request. You cannot place limits on uses
and disclosures that we are legally required or allowed to make.
Revoke Authorizations: You have the right to revoke any
authorizations you have provided, except to the extent that Milestone
Recovery has already relied upon the prior authorization.
Delivery by Alternate Means or Alternate Address: You have the
right to request that we send your PHI by alternate means or to an
alternate address.


Complaints & How to contact us: If you believe your privacy rights
have been violated, you have the right to file a complaint by contacting

Milestone Recovery at the address and/or phone number indicated
below. You also have the right to file a complaint with the Secretary of
the United States Department of Health and Human services in
Washington,D.C. Milestone Recovery will not retaliate against you for
filing a complaint.


If you believe your privacy rights have been violated, you may make a
complaint by contacting Linda Potere, HIPAA Privacy Officer at (561)
738-1369 or the Secretary for the Department of Health and Human
Services. No individual will be retaliated against for filing a complaint.
The U.S.Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Toll Free: 1-877-696-6775

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